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Cancellation Policy

We require a minimum notice period of 48 hours for the cancellation of any booked appointment. The fee for the first instance of a late change to an appointment is $50.00, with a $100 fee for each subsequent late change, and a charge equal to 100% of the appointment cost for all instances of failing to notify us or not showing up.

These cancellation rules are in place to ensure that our patients can secure appointments when necessary and display a mutual respect for the time of both parties.

For new patients, the requirement to give notice also applies if the paperwork needed for the first visit is not completed on time. We will contact you two days before your appointment to facilitate the completion of this paperwork. Should we not receive the paperwork or manage to communicate with you within 24 hours of your appointment, a $50.00 fee for late cancellation will be applied. If your lab work is incomplete, we urge you to get in touch with us at your earliest convenience to arrange a new appointment time.

We will also reach out to you two days prior if we have not received your lab results. However, it is ultimately the responsibility of the patient to ensure that lab work is completed promptly.